Shifts: Part-Time, Overnights and Casual shifts

At Integra, the individuals we support come first and we want to make sure they are getting the best support. We are known for creating endless possibilities for personal growth, work-life balance, and working with awesome people from different backgrounds.

As a Community Support Worker, the perks are numerous; the pay is competitive, the benefits are great and there are opportunities to achieve your career aspirations. Most importantly, you will be working for a company that embraces life and dreams while celebrating our community.

Location: Duncan

Benefits:

· Wages range from $25.95 to $29.76 for regular shifts, depending on site and experience

· Comprehensive benefits package for permanent positions over 20 hours per week

· May be eligible to participate in Municipal Pension Plan

· Family and team-oriented activities throughout the year including BBQs and special events

· Training, education, and advancement opportunities

A day in the life of a Community Support Worker: Support individuals with tasks, such as maintaining personal care, taking them out into the community, completing household chores, and making meals. Enable the Individuals we support to increase their independence and give them a sense of achievement. Meet with participants to determine their needs and help improve their quality of life.

What you can expect as a Community Support Worker:

· Understanding of, and willingness to commit to person-centered thinking through agency values, mission, and vision

· Ensuring the rights and choices of the individuals we support are respected

· Interacting and building relationships with the individuals we support

· Participate and engage individuals in community inclusion activities

· Follow protocols, policies, and procedures

· Promote positive behavioral intervention strategies

· Communicate effectively, verbally and in writing

· Recognize potential crisis/emergency situations, analyze the situation accurately, and develop strategies to deal with the situation

· Physical ability to carry out the duties of the position including personal care, light housekeeping, daily food preparation, and medication administration

· Stay calm and focused in stressful situations

Requirements:

· Grade 12 or equivalent.

· Emergency First Aid with CPR Level C certification from the Canadian Red Cross

· TB Test

· Criminal Record Check clearance from the BC Criminal Records Review Program

· Valid Class 5 BC Driver's Licence required; · Class 4 BC Driver's Licence is an asset

Qualifications:

· Graduation from a recognized related program such as the Community Support Worker Program or an equivalent combination of education, training, and experience preferred

· Experience with FASD, ADHD, OCD, autism spectrum, aggressive, challenging, and self-harming behaviour considered an asset

· Experience in a medical setting with G/J-tube and/or trach care knowledge an asset

· Experience supporting individuals with complex medical needs is an asset

· Ability to work with challenging behaviours

· Ability to promote positive behavioural intervention strategies

· Ability to follow the Risk Assessments and apply all Safety Plans/ Behaviour Support Strategies

· NVCI or SIVA training an asset

· MANDT training is an asset

Work Location: In person

Integra is committed to upholding the values of diversity, equality and inclusion. We are committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We actively encourage applications from members of groups experiencing barriers to equity to apply. Multilingual skills and multicultural competence are assets.

About Us

At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care. We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.

About the role

We are seeking a detailoriented, analytical, and selfmotivated Quality Assurance Analyst to support and strengthen quality systems across the organization. This role supports auditing, data collection, and compliance across programs and sites within a regulated community services environment.

As the Quality Assurance Analyst, you will work under the direction of the Director of Quality Assurance and collaborate with department leaders and operational teams by providing practical quality assurance (QA) tools, data insights, and evidence-informed recommendations to support continuous quality improvement. The Quality Assurance Analyst will conduct audits, analyze trends, identify organizational risks, and support accreditation and regulatory compliance activities.

Key Responsibilities

• Assists with regular site and program audits to assess compliance with internal policies, Occupational Health & Safety (OHS) requirements, Community Living BC (CLBC) requirements, and CARF accreditation standards.
• Plans and assists with audit activities, including document reviews, onsite observations, interviews, and focus groups, summarizes findings and identifies trends, risks, and opportunities for improvement.
• Designs, distributes, and analyzes qualitative and quantitative data collection tools, such as surveys, interview guides, and audit checklists.
• Prepares clear, concise written reports and dashboards and presents key findings, trends, and recommendations to leadership.
• Monitors compliance with accreditation, regulatory, and contractual requirements, including CARF, CLBC, OHS, and internal policy frameworks.
• Supports accreditation and regulatory activities, including preparation for external reviews, monitoring action plans, and followup on identified gaps.
• Assists with the development of QA tools, templates, and processes to support consistent auditing, documentation, and reporting across the organization.
• Identifies systemic issues and organizational risks using a systemsthinking lens and supports improvement initiatives through datainformed recommendations.
• Participates in internal and external meetings and committees as assigned.

Qualifications & Experience

• Degree or diploma in Health, Social Sciences, Public Administration, or a related field, plus two (2) years of related experience in quality assurance, program evaluation, organizational improvement, or research within healthcare, social services, community support, or another regulated environment, or an equivalent combination of education, training, and experience.
• Demonstrated experience with data collection and analysis, including qualitative and quantitative methods.
• Experience assisting with internal audits, compliance reviews, and/or program evaluations, including synthesizing findings and reporting on trends and risks.
• Stong proficiency with Microsoft Office tools, particularly Excel (data input and analysis) Word, Outlook, and PowerPoint.
• Valid BC Driver's License and access to a reliable personal vehicle for business purposes.

Preferred/Asset Qualifications

• Experience with accreditation, Community Living BC (CLBC), Occupational Health & Safety (OHS), or in regulated humanservices environments.
• Knowledge of quality assurance or continuous improvement frameworks (e.g., PlanDoStudyAct, CQI/QI, systems thinking) as applied to servicebased or peoplefocused organizations.
• Experience working in community living, disability services, healthcare, or social services.
• Familiarity with traumainformed and personcentered approaches.
• Experience supporting compliance or quality improvement initiatives across multiple sites or programs.

Who You Are

Aptitude and attitude are paramount in this role. We are looking for someone who brings:

• Strong analytical and criticalthinking skills, with the ability to identify patterns, risks, and systemic issues from data.
• Excellent written and oral communication skills, with the ability to translate audit findings and data into clear, actionable insights.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage competing priorities, and meet timelines in a fastpaced environment.
• Comfort working in operational environments and assisting with onsite reviews and audits.
• Strong professional judgment, integrity, and ability to maintain confidentiality.
• Commitment to the organization’s Essence of Life philosophy.
• Willingness to learn and grow within the disability and community living sector.

Schedule: Monday to Friday 9:00 am to 5:00pm

Wages: CA$34 - $36 per hour

Location: Victoria, BC (In-person)

Why Join Us

We’re committed to supporting our team both professionally and personally. When you join us, you can expect:

• Comprehensive Benefits Package – Enjoy extended health and dental coverage to support your well-being.
• Company Pension Plan – Plan for your future with our competitive retirement savings program.
• Engaging Work Environment – Participate in company events that foster connection, collaboration, and team spirit.
• On-Site Parking – Hassle-free parking to make your daily commute easier.

HOW TO APPLY

Please submit an application with your cover letter and a resume. Only those being considered for an interview will be contacted. Thank you for your interest in Integra Support Services and we look forward to hearing from you!

Integra is committed to upholding the values of diversity, equality and inclusion. We are committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We actively encourage applications from members of groups experiencing barriers to equity to apply. Multilingual skills and multicultural competence are assets.

Job Title: Residential Manager (Duncan)
Location: Duncan, BC V9L 3Y5
Reports To: Director of Operations

About Us

At Integra Support Services, we support adults with developmental disabilities, including individuals with complex needs and dual diagnoses, to live meaningful and fulfilling lives through person-centered care.

We’re more than a workplace—we’re a community. Our team of dedicated staff, leadership, families, and community partners work together to create supportive, inclusive, and positive environments where individuals can thrive.

Integra Support Services is proud to partner with Community Living British Columbia (CLBC), a provincial Crown corporation that funds and oversees services for adults with developmental disabilities, ensuring high standards of care and accountability.

About the Role

We’re looking for a dedicated and experienced Residential Manager to join our team in Duncan.

As part of our leadership team, you’ll play a key role in overseeing a range of programs that support individuals in both community-based and residential settings. This position is responsible for the overall operation, quality of care, and day-to-day management of assigned residential homes.

You’ll lead and support a team of support workers, ensure person-centered services are delivered with excellence, and oversee essential administrative functions such as staffing, budgeting, and compliance. Most importantly, you’ll help create a safe, inclusive, and empowering environment where individuals can thrive, build independence, and live with dignity.

What You’ll Do

Program & Service Delivery

• Lead the day-to-day operations of residential homes, ensuring high-quality, person-centered care
• Champion individualized support by aligning services with each person’s goals, needs, and preferences
• Continuously assess program effectiveness and implement improvements
• Promote community inclusion, life skills development, and overall well-being

Staff Leadership & Development

• Support recruitment, onboarding, and supervision of support workers
• Provide coaching, feedback, and performance management to build a strong, capable team
• Develop and manage staff schedules to ensure consistent, quality coverage
• Foster a positive, respectful, and collaborative team culture

Operations, Compliance & Risk Management

• Manage program budgets responsibly, ensuring effective use of resources
• Maintain accurate documentation and reporting in line with agency and regulatory requirements
• Ensure compliance with all applicable legislation, policies, and licensing standards (CLBC)
• Respond to incidents, concerns, and emergencies with professionalism and urgency
• Participate in audits, inspections, and quality improvement initiatives

Relationship & Stakeholder Management

• Build strong relationships with families, caregivers, and community partners
• Collaborate with healthcare professionals and external agencies
• Keep senior leadership informed through regular updates and reporting

About You

Qualifications

• Diploma or degree in Social Services, Psychology, Human Services, or a related field (preferred)

• Minimum 2 years of experience in community living or residential care

• Previous leadership or supervisory experience is an asset

• Valid Class 5 Driver’s Licence

• Current First Aid certification

• Valid TB test 

Skills & Abilities

• Strong understanding of person-centered planning and support practices
• Solid experience with budgeting and administrative responsibilities
• Excellent leadership, communication, and problem-solving skills
• Highly organized with the ability to manage competing priorities in a fast-paced environment

Working Conditions

• Primarily office-based, with regular visits to residential homes
• Flexibility to work occasional evenings, weekends, or be on-call as needed
• Dynamic environment that requires responsiveness and sound decision-making

Schedule: Monday to Friday 9am to 4pm

HOW TO APPLY

Please submit an application with your cover letter and a resume. Only those being considered for an interview will be contacted. Thank you for your interest in Integra Support Services and we look forward to hearing from you!

Integra is committed to upholding the values of diversity, equality and inclusion. We are committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our stakeholders. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We actively encourage applications from members of groups experiencing barriers to equity to apply. Multilingual skills and multicultural competence are assets.